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My main interests are marathon running, bodybuilding and computers. I am currently training for the Austin marathon on February 14, 1999. My pace is 10.5 and I'm currently hitting 16 miles per run. | |||||||||||||||||||||||
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RESUME JANUARY 1998 JANET A. CRUZ NOTARY PUBLIC EDUCATION � Certificate in Business Administration/Computerized Accounting, Computer and Business Management Education Center, San Antonio, March 23, 1989, GPA 3.8 � Certificate in Microsoft Windows 3.1, Microsoft Word 6.0, Microsoft Excel 5.0, Microsoft PowerPoint 4.0, TeamLinks for Mail 2.1, Wilford Hall Medical Center, January 1996 � Certificate in The Golden Rule of Customer Service, Wilford Hall Medical Center, May 1996 � Certificate in Network Technical Training, IMS MEDACOM, January 1997. � Certificate in ComCenter 2.3 Update, December 1998 EXPERIENCE SUMMARY Five years experience in the technical field to include: ComCenter Administration, Network Administration, Training, Installation & Support, UNIX support, script and display files. Software experience includes the following: Banyan Mail 2.2, Calendar Creator Plus, CMSdBase III Plus, dBase IV, Deltek Accounting System, EVE, Harvard Graphics 3.0, Installation Restoration Program Information Management System (IRPIMS) Batch Loading Utility (Telnet), KERMIT, LinkWorks, Lotus 123, Lotus Notes 4.5, MAS90, Microsoft Access 7.0, Microsoft Excel (5.0, 7.0), Microsoft Exchange for Windows95 4.0, Microsoft Office 97, Microsoft Outlook, Microsoft PowerPoint (4.0,7.0), Microsoft Windows 3.1, Microsoft Word (2.0,3.0,6.0,7.0), Microsoft Works, Microsoft Money, MOTS, Netscape, Newsmaster, Oracle Database, PageNet Paging Software 1.5a, PC-Com, Query-Writer, SQL*Plus 6.0, Task Master 2.3, TeamLinks for Mail 2.1, Technical Information Management System (TIMS), Ventura Desktop Publisher, VMS Mail, VT320Mail, Wang, Windows 95, Word Perfect (5.0,5.1,6.0), Word Processing Displaywriter II and Word Star-Professional Version. EXPERIENCE Client Support Representative-Network Ops Training/Network Administrator/Installation & Support Specialist EDS, Kinetra Account CSR for DSTX to include the following markets: San Antonio, Austin, Corpus Christi, Dallas/Ft. Worth, Houston. Working on Y2K Interrogation Deployment project. Provided visual procedures for deploying Y2K interrogation script. Provide support on Humana related issues. Provide CSR support/training by phone. Install PC-Com software at client sites. Visit sites to introduce/explain the software. Provide ongoing support/troubleshooting for installed sites. Familiar with DOS/UNIX maintenance issues. Worked on Humana Claims project in becoming familiar with all aspects of claims processes and procedures to become the main POC for end users, as well as, testing script for claims that will be processed through the corporate gateway in place of Synaptek. Familiar with the Radiant for Windows product, acted as POC for beta sites. Knowledge of DOS, PC hardware, and Windows NT operating system, possess analytical and organizational skills. Knowledge of training methods and ability to train up to ten personnel in computer related subjects, knowledge of training concepts, create training materials, excellent written and oral communication skills, able to plan and organize within the constraints of others' schedules and meet deadlines as they arise, as well as, communicate effectively with all levels of personnel. Possess true analytical/problem solving abilities and able to act effectively under pressure. Provide technical support to office staff in providing solutions to software issues and provide technical support to end users, capable of training others in ComCenter operations. Maintain member directory in the ComCenter database. Process version upgrades to ComCenter. Assist installers with installation problems. Run monthly reports and routine reports for Sponsor Network Coordinators. Process daily back ups. Contribute to team effort. Conduct classroom instruction in utilizing Baptist, Humana, PacifiCare and Santa Rosa functionality's. Update display files for Santa Rosa. Create Wellness check work orders. Document weekly Training Indicator Report. Provide staff support in utilizing MS Excel as well as Lotus Notes. Provide ComCenter support, adding/modifying sites and members. Provide technical support to Business Unit and end users consisting of more than 4000 physicians on the network and over 500 clinical and hospital sites. Assist in the ComCenter consolidation. Assist in script testing in Radiant for Windows. Download scripts and rtabs. Gather data for Monthly Operations Report as well as input information necessary to complete report. Provide support for ComCenter builds and provide documentation on errors or problems. Data Management Specialist Training Coordinator CDSI Duties include upkeep of ADPE Custodian Inventory for AFCEE (Air Force Center for Environmental Excellence). Login task requests in Wang Task Request System. Provide inventory support of equipment to include: purchase orders and inputting equipment information into Microsoft Access Inventory database. Verify inventory data utilizing Netscape internet access. Process hand-receipt of equipment for temporary use. Process equipment add sheets and transfer sheets. Provide user support and back-up for Help Desk Coordinator. Provide Help Desk technical support for PC users in AFCEE. Assist in the testing process of programs and provide input. Process CSRD forms. Training Coordinator for WHMC, Building 6321, responsible for scheduling WHMC personnel for computer software training. Approximately 2500 requests for training with over 200 requests filled per month. Utilizing a vax database (VT320) to update and store data on all requests, several reports are run. Some reports initialized are daily scheduled students per class, total scheduled students per class, unscheduled requests, total monthly students and history of all scheduled students. These reports are utilized to implement charts in Microsoft Excel 5.0. Responsible for rescheduling cancellations and processing new requests. Process certifications for all students completing classes daily utilizing Microsoft Word 6.0. Initializing letters of verification of students scheduled and also placing personal calls before the scheduled class date as a reminder. Contacting all office POC's for additional stand-ins with last minute cancellations. Utilize LinkWorks to process requests. Utilize TeamLinks for Mail 2.1 to send and receive e-mail. Utilize Calendar Creator Plus to create monthly class schedules on a quarterly basis. Special Projects: created new certificate to implement for student certifications, created a pamphlet as a marketing tool to provide WHMC personnel with information on training classes, presently working on updating an outdated database of WHMC personnel with approximately 6000 listed names. Implementing a sincere and patient personality in communicating with WHMC personnel. Provide support to trouble calls for software questions from WHMC personnel PC users. Subject Matter Expert Metrica Provide the complete support necessary to manage loading of data into the IRPIMS system. Schedule runs using the IRPIMS Batch Loading Utility. Electronic data submissions are incorporated into the Technical Information Management System (TIMS) tables of IRPIMS. Review reports produced by the batch loader. Edit and resubmit data when necessary. Insert records into the production database, upon approval of TPM (Technical Program Manager). Document each procedure as it occurs. Prepare summary letter of the evaluation and endorsement of the electronic submission. Hardware: VAX 6620. Software: dBase III Plus, EVE, IRPIMS Batch Loading Utility, KERMIT, SQL*Plus 6.0, TIMS, VMS Mail and WordPerfect 5.1. As a Data Entry Clerk II, responsible for translating analytical information to corresponding environmental codes and accurately input them into a VAX database. Utilize a combination of computer keyboard and 10-key pad for inputting environmental data information. Perform quality control (QC) on jobs keyed into the database to ensure information is accurate. Run reports on quality and quantity of data keyed in by installation and by individual to QC jobs keyed into the database. Office Manager OAO Corporation Office manager to the Director of the San Antonio area. Responsible for all site administrative activities which include the following: Handle employee inquiries, maintain office procedures, process all aspects of personnel changes such as benefits, claims, leave, new hires, salary, terminations, tuition reimbursements, and upkeep of personnel system. Also responsible for a/P, A/R, download files/transfer, electronic mail, expense reports, file all processed paperwork, input timecards in Deltek system, labor adjustments, maintain logs for all invoices and reports, maintain office supplies, manually check timecards against reports, mileage reports, payroll, petty cash reports, print timesheet and account reports, process and distribute all checks and timecards, process ceiling price certifications, invoices and attachments, purchase order requests, quarterly reports, security clearances, staffing status reports, system backups, timecard verification, type up material inspection and receiving reports, preparing newsletter and calendars, upkeep of over 170-200 employee resumes and several logs, briefing new employees, entering applicant resumes into a database and upkeep of 170-200 personnel files. Responsible for petty cash of $500.00 per month. Other duties include travel: calculate cost/advance/per diem, make reservations when necessary and process all travel requests for approvals. Software included: Calendar Creator Plus, dBase III Plus, dBase IV, Deltek Accounting System, Lotus 123, Microsoft Word, Newsmaster, Query-Writer and Word Perfect (5.0,5.1) | |||||||||||||||||||||||
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